Economists and industry experts alike have acknowledged the immense potential for growth that this industry brings to emerging economies such as India, while freeing up expensive resources in more developed countries and adding greater efficiency to the global economic system as a whole.

Worldwide spending on business process outsourcing (BPO) services totalled approximately US$ 382.5 billion in 2004, having grown at about 10.8% over 2003. IDC projects that this market composed of the eight business functions of human resources, procurement, finance and accounting, customer service, logistics, product engineering, sales and marketing, and training will increase to US$ 641.2 billion in 2009 for a five-year compounded annual growth rate (CAGR) of 10.9%. Indian companies currently account for just about 2.5% of the global business process outsourcing (BPO) market.

Overall, the BPO industry that is becoming increasingly complex, but it continues to offer significant opportunities. Buyers are becoming more educated and savvy about their options and about approaches to take to evaluate business process outsourcing as an alternative.

In this scenario, uncovering the opportunities requires patience, focus, perseverance, and an ability to constantly keep pace with and adapt to developments and evolving buyer needs.

The current conference, put together by IDC India and Wyse Technologies will offer executives of BPO companies some key market insights, as well as a close look-and-feel of an important technological innovation – Thin Computing.

Thin Computing, in the form of Thin Clients offers Indian BPO companies an opportunity to lower their overall IT infrastructure costs, increase productivity, minimise security concerns and ensure a higher level of competitiveness.